Privacy Policy

Last updated: April 2026

Secure with L&R respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, or enquire about our services.

Who we are

Secure with L&R provides fire, security and electrical services.

Website: securewithlr.co.uk
Email: info@securewithlr.co.uk
Phone: 01530 261777
WhatsApp: 07545 149962
Address: 22 Chandlers Croft, Ibstock, LE67 6PG

For the purposes of UK data protection law, Secure with L&R is the data controller for the personal information collected through this website and through direct enquiries.

What personal information we collect

We may collect personal information when you:

• Submit an enquiry through our website
• Contact us by email, phone or WhatsApp
• Request a quote or ask about our services
• Communicate with us as a customer or potential customer
• Browse or use our website

The personal information we may collect includes:

• Your name
• Email address
• Telephone number
• Address or service location, where relevant
• Details of your enquiry
• Any information you choose to provide in your message
• Basic website usage information, such as pages visited, browser type, device type and IP address

How we use your personal information

We use your personal information to:

• Respond to your enquiry
• Provide information about our services
• Arrange appointments or site visits
• Prepare quotes or estimates
• Deliver requested services
• Manage customer communication
• Keep records of enquiries, quotes and completed work
• Improve our website and services
• Keep our website secure
• Meet legal, accounting and regulatory obligations

Our lawful basis for using your information

We only use personal information where we have a lawful reason to do so.

We may rely on:

Contract
Where we need your information to provide a quote, arrange work, deliver a service, or take steps before entering into a contract.

Legitimate interests
Where we need to respond to enquiries, manage customer relationships, keep business records, improve our services, and protect the security of our website.

Legal obligation
Where we need to keep records for tax, accounting, legal or regulatory purposes.

Consent
Where we ask for your permission, such as for certain cookies or marketing communications.

Contact forms, email, phone and WhatsApp

When you contact us, we’ll use the information you provide to respond to your enquiry and deal with your request.

Please only provide information that’s relevant to your enquiry. You should avoid sending sensitive personal information unless it’s necessary.

Cookies and analytics

Our website may use cookies to help it work properly, improve performance and understand how visitors use the site.

Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may only be used with your consent where required.

You can manage your cookie preferences through the cookie banner or settings on our website, where available.

Who we share your information with

We don’t sell your personal information.

We may share limited personal information with trusted third parties where necessary, including:

• Website hosting providers
• Email and communication providers
• Website maintenance providers
• Analytics providers
• Payment, accounting or bookkeeping providers
• Professional advisers, such as accountants or legal advisers
• Regulators, insurers or authorities where required by law

We only share information where there’s a valid reason to do so.

How long we keep your information

We only keep personal information for as long as necessary.

Enquiry information is usually kept for as long as needed to respond to your enquiry and manage any follow-up communication.

Customer, quote, invoice and project records may be kept for longer where required for legal, accounting, tax, insurance or business record purposes.

When information is no longer needed, we’ll delete it securely or anonymise it.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

This may include secure website hosting, password protection, access controls, website maintenance, and secure handling of emails and records.

No website, email or online communication system can be guaranteed to be completely secure, so please take care when sending information online.

Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Ask for your information to be transferred to another provider
• Withdraw consent where we rely on consent

These rights may only apply in certain circumstances.

To make a request, please contact us using the details above.

Complaints

If you’re unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: ico.org.uk

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.